Overview
Sales & Service Executive (Bukit Indah) Jobs in Johor Baharu, Johore, Malaysia at AEON Credit Service (M) Berhad
Title: Sales & Service Executive (Bukit Indah)
Company: AEON Credit Service (M) Berhad
Location: Johor Baharu, Johore, Malaysia
Company Description AEON Credit Service (M) Berhad (“AEON Credit”) is a leading Malaysian financial services provider, established in 1996 and listed on the Main Market of Bursa Malaysia Securities Berhad since 2007. The Group began with Easy Payment schemes for consumer durables and has since grown into a diversified provider of credit cards, prepaid cards, personal financing, motor vehicle hire purchase, and digital payment solutions via the AEON Wallet app. With the acquisition of AEON Insurance Brokers (M) Sdn. Bhd., AEON Credit now distributes both conventional and takaful insurance products, including life insurance, leveraging the wider AEON Group retail network. The Group operates five regional offices, 63 branches and service centres in major shopping centres and towns, and collaborates with more than 8,100 merchant outlets nationwide, supported by a subsidiary based in Kuala Lumpur. AEON Credit offers a dynamic, customer-focused environment with growth opportunities in retail financial services and insurance.
Role Description The Sales & Service Executive (Bukit Indah) role is a full-time, on-site position based in Johor Baharu. The individual in this role will engage directly with customers at the branch or service centre, promoting AEON Credit’s financing products, credit cards, and insurance solutions, while providing clear information on product features, eligibility, and application procedures. Daily responsibilities include processing applications, verifying customer documents, handling inquiries, resolving service-related issues, and ensuring a smooth customer journey from onboarding to after-sales support. The role also involves meeting assigned sales targets, participating in marketing or promotional activities, maintaining accurate records in AEON systems, and adhering to company policies and regulatory requirements. Collaboration with branch colleagues, merchants, and other internal teams is expected to ensure efficient operations and high service standards.
Qualifications
- Strong customer service and communication skills, including the ability to explain financial products clearly and handle inquiries and complaints professionally.
- Sales and negotiation abilities, with experience or interest in meeting sales targets and cross-selling related products and services.
- Basic financial and administrative skills, such as document verification, data entry accuracy, and understanding of credit or financing processes.
- Digital literacy and comfort using point-of-sale systems, mobile apps, and internal software for customer onboarding and transaction processing.
- Ability to work on-site in Johor Baharu, including shifts, weekends, or public holidays as required by branch operations.
- Minimum education level of SPM or equivalent; a diploma or degree in business, finance, or a related field is an added advantage.
- Prior experience in retail banking, finance, insurance, or customer-facing roles in shopping centres or branch environments is beneficial.
- Strong work ethic, integrity, and commitment to complying with company policies, risk
