Overview
Sales Support Rep & Order Management Jobs in Burlington, Canada at POSRG Canada
Position: Sales Support Rep & Order Management )
Role and Responsibilities:
1. Order Management & Processing (50%)
- Accurate Data Entry:
Receive, verify, and accurately enter customer sales orders into the ERP system. - Order Lifecycle Tracking:
Monitor the status of open orders from entry through to shipment, proactively identifying and resolving any bottlenecks or delays. - Inventory Verification:
Coordinate with inventory and warehouse teams to verify stock availability, lead times, and shipping schedules before confirming orders.
2. Customer Service & Account Support (35%)
- Inbound Support:
Respond promptly to customer inquiries via phone, email, or chat regarding pricing, order status, tracking information, and returns. - Account Maintenance:
Keep customer profiles, contact information, and special shipping instructions meticulously up to date in the company database. - Issue Resolution:
Gracefully handle customer complaints, transit issues, mis-shipments, or billing discrepancies, coordinating with internal teams to find swift solutions. - Return Logistics:
Process Return Merchandise Authorizations (RMAs), credits, and replacements according to company policy.
3. Internal Sales & Operations Collaboration (15%)
- Sales Team Assistance:
Support outside sales representatives by preparing client presentations, pull sales history reports, and alerting them to account milestones or red flags. - Process Improvement:
Identify gaps or inefficiencies in the ordering workflow and suggest practical ways to speed up processing time. - Location (onsite/remote/hybrid):
Onsite in person. - Any key technical or experience requirements:
Background in IT, experience in using Microsoft 365/Office Suites, ERP/Inventory apps.
A paid 2-3 day working trial will be offered to interviewed candidates.
Pay: $45,000.00-$52,000.00 per year
Benefits:
- In office parking
- Paid time off
Work Location:
In person
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Title: Sales Support Rep & Order Management
Company: POSRG Canada
Location: Burlington, Canada
Category: