Overview
Seller Support Specialist Jobs in Metro Manila at Woolworths Group International
Title: Seller Support Specialist
Company: Woolworths Group International
Location: Metro Manila
Woolworths Group (Australia and New Zealand’s largest retailer) launched Woolworths Market Plus (WMP) in October 2023. WMP is the coming together of three businesses (MyDeal, BigW Market & Everyday Market).
WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. A curated customer destination, bringing together a trusted ecosystem comprising three core banners: MyDeal, Everyday Market and BIG W Market. We have grown in the last year and now operate primarily across three hub locations: Manila, Melbourne & Sydney.
We are seeking an experienced Seller Support Specialist to work with our seller base to nurture business relationships and help them grow their success on our marketplace platform.
Responsibilities
- Respond to sellers via tickets and phone for queries including administrative, technical and operational matters
- Address basic technical issues
- Liaise with other teams such as Technical, Customer Service and Seller Success to troubleshoot issues
- Ensure sellers’ listings and practice are compliant with an array of policies
- Utilize data and analytic tools to identify areas of improvement
- Work with sellers to boost their performance by providing them with feedback and training
- Proactively identify, record and keep on top of any potential seller issues
Requirements
- Should be amenable to work on site at least 3 days of week.
- Strong initiative and high attention to detail
- Fastidious organization and time management skills
- Basic skills in Microsoft Excel and Google Sheet – Intermediate knowledge is a plus
- Strong written and verbal communication
- Ability to diagnose and solve client problems
- Take initiative and operate with a high degree of autonomy
- An understanding of technical requirements surrounding e-commerce is highly advantageous.
