Overview
Senior Client Relationship Specialist – Group Jobs in Vancouver, Canada at 0000050824 RBC Life Insurance Company
Position: Senior Client Relationship Specialist – Group Benefits
Job Description
What is the opportunity? As a Senior Client Relationship Specialist, you will serve as a key point of contact for account management, focusing on post‑sales activities, complex contractual and plan design inquiries, and installation of new business. You will play a critical role in driving client satisfaction, retention, and revenue growth within the region.
What will you do?
- Identify cross‑selling opportunities and deliver exceptional service to achieve regional sales targets while promoting group block retention and persistency rates.
- Independently address client and advisor inquiries, determining appropriate actions for complex issues with minimal management involvement; proactively recommend solutions to enhance problem resolution.
- Establish and maintain strong relationships with producers, group plan administrators, and advisors to foster collaboration and trust.
- Assist Sales Consultants in identifying premium growth opportunities, including participating in advisor meetings, delivering compelling presentations, preparing documents, and coordinating reports.
- Process client requests for policy terminations, Agent of Record transfers, plan design changes, legal name updates, billing adjustments, and other administrative tasks.
- Conduct in‑person and virtual (Webex) meetings with plan administrators and brokers to strengthen relationships and address needs.
- Ensure accurate producer contact information and records in , Licensing, and Compensation systems.
What will you need to succeed? Must Have
- Strong knowledge of Group Health and Dental products.
- Valid Alberta driver’s license and access to an insured vehicle.
- Proven oral and written communication skills.
- Excellent time management and organizational abilities.
- Demonstrated account management and problem‑resolution skills.
- Confidence and proficiency in delivering presentations.
Nice to Have
- Comprehensive product knowledge across all Group lines of business, including Disability and Individual Insurance.
- Minimum of 2 years of experience in the employee benefits service industry.
- Proficiency in systems such as , Content Manager, Microsoft Office, and Group Portal.
- Professional designations such as GBA (Group Benefits Associate) or CEBS (Certified Employee Benefit Specialist).
What’s in it for you?
- A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high‑performing team.
- Access to a variety of job opportunities across business and geographies.
- RBCI software tools to boost your productivity.
The expected salary range for this position is $55,000 – $90,000 depending on factors including but not limited to the candidate’s experience, skills, registration status, market conditions, and business needs.
This position may be eligible to receive a discretionary/variable incentive payment.
Job Skills
- Conflict Management
- Customer Interactions
- Customer Service
- Customer Service Administration
- Customer Service Management
- Inbound Logistics
- Oral Communications
- Problem Management
- Product Services
- Telephone Customer Service
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Title: Senior Client Relationship Specialist – Group
Company: 0000050824 RBC Life Insurance Company
Location: Vancouver, Canada
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