Overview
Senior Consumer Affairs Expert Jobs in London, Canada at CARFAX
Position: CARFAX Senior Consumer Affairs Expert
Join CARFAX as a Senior Consumer Affairs Expert, focusing on customer satisfaction and issue resolution. Use your skills in a collaborative, hybrid setting to support our mission of accuracy.
This position requires over five years of experience in customer operations, addressing complex inquiries while refining AI chatbot responses. You’ll be pivotal in providing timely customer support and assisting with escalated issues. Your contributions will help innovate processes and train new team members, ensuring consistency and quality in customer interactions.
Key Responsibilities:
• Manage complex customer inquiries and resolutions
• Analyze data trends and recommend system improvements
• Ensure up-to-date Help Center FAQs and documentation
• Act as a liaison for technical issues with internal teams
• Support team development through coaching and training
Requirements:
• 5+ years in customer support or technical roles
• Experience troubleshooting customer-reported defects
• Familiarity with AI tools for customer service
• Strong analytical skills to identify actionable solutions
• Experience in developing training materials
Your leadership in problem-solving and customer-centric strategies will help CARFAX continue delivering top-notch service.
#J-18808-Ljbffr
Title: Senior Consumer Affairs Expert
Company: CARFAX
Location: London, Canada
Category: