Overview
Senior Customer Service Representative Jobs in Miami, FL at Flight Power
Title: Senior Customer Service Representative
Company: Flight Power
Location: Miami, FL
Company Description Flight Power Repair Group, LLC is a privately held corporation headquartered in Doral, Florida, specializing in Maintenance, Repair, and Overhaul (MRO) solutions for aerospace and industrial markets. The company focuses on the repair and overhaul of commercial jet engine components across multiple platforms, including CFMI CFM56, GE CF6-80C and CF34 series, IAE V2500, and Pratt & Whitney PW4000. Flight Power also services aero-derivative industrial turbine components, such as Pratt & Whitney GG4/FT4 and GG8/FT8. In addition to core MRO services, the organization offers specialized capabilities including heat treatment, shotpeening, plasma spray, welding, machining, inspection, and protective coating applications. With a strong commitment to quality, compliance, and performance, Flight Power supports global aviation and energy clients with reliable, efficient, and certified repair solutions.
Role Description The Senior Customer Service Representative is a full-time, on-site role based in Miami, FL. This position is responsible for managing customer inquiries, service requests, and order status updates for aviation and industrial turbine clients, ensuring timely and accurate communication. The role includes coordinating with internal teams such as operations, engineering, and logistics to resolve issues, track repairs, and support project timelines. The Senior Customer Service Representative will handle escalations, maintain customer records, prepare quotations and service documentation, and monitor service-level agreements to support customer satisfaction and retention. The role also involves identifying process improvements, supporting continuous improvement initiatives, and mentoring junior customer service team members.
Qualifications
- Strong customer-focused skills in customer service, customer support, and customer satisfaction to manage inquiries and resolve issues effectively.
- Experience enhancing the customer experience and working as part of a customer service representatives team in a fast-paced, technical environment.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly to diverse stakeholders.
- Proven ability to handle complex customer accounts, manage priorities, and maintain attention to detail in documentation and follow-up.
- Proficiency with CRM systems, order management tools, and standard office software (e.g., MS Office).
- Prior experience in aerospace, industrial services, or a related technical field is highly beneficial.
- Demonstrated problem-solving, conflict resolution, and decision-making abilities in a customer-facing role.
- Associate or bachelor’s degree in business, communications, or a related discipline, or equivalent professional experience.
