Overview
Senior Customer Service Representative – First Call Resolution Jobs in United States at Resonance CX Partners
Title: Senior Customer Service Representative – First Call Resolution
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Long-Term Care Services
Why Consider This Job Opportunity
- Salary up to $66,400
- Opportunity to participate in an incentive plan based on performance, with a target earning opportunity of 5% of base compensation
- Comprehensive healthcare coverage and multiple 401(k) savings plan options
- Generous paid time off, including 12 paid holidays and volunteer time off
- Supportive work environment focused on employee well-being and mental health resources
- Flexibility of remote work for applicants residing in specific states
What To Expect (Job Responsibilities)
- Provide exceptional customer service through timely, accurate, and courteous responses to customers and care partners
- Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution
- Serve as a flexible, solution-oriented point of contact, coordinating scheduling and follow-up with internal teams and external partners
- Address issues proactively to prevent escalations and recurring customer concerns
- Meet or exceed defined performance and quality metrics, including call handling and productivity
What Is Required (Qualifications)
- Strong customer service skills with at least 2 years of experience
- High school diploma or equivalent
- Reliable high-speed internet with consistent bandwidth suitable for remote work
- Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy
- Demonstrate strong written and oral communication skills
How To Stand Out (Preferred Qualifications)
- Associate/bachelor's degree or equivalent work experience
- Previous call center or contact center experience
- Prior experience in the long-term care or insurance industry
- Knowledge of HIPAA requirements and confidential information handling
#LongTermCare #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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