Overview
Senior Customer Service Representative Jobs in Toronto, Ontario, Canada at OCBridge
Title: Senior Customer Service Representative
Company: OCBridge
Location: Toronto, Ontario, Canada
Senior Customer Service Representative with an innovative global technology company expanding its operations in Toronto, Canada.
What you'll be doing:
- Handle customer inquiries and complex support cases across multiple channels
- Deliver high-quality customer service while meeting key performance metrics
- Collaborate with cross-functional teams including logistics, product, and sales to improve customer experience
- Support operational coordination for the company's growing Canada office
We're looking for candidates who have:
3–5 years of professional customer service experience, ideally in a fast-paced or international environment
Experience with e-commerce operations, order management, shipment tracking, or after-sales support
Strong problem-solving and organizational skills
Excellent written and verbal communication skills in both English and Chinese (Mandarin)
📍 Location: Toronto, ON (Onsite)
Please note:
This position requires candidates to be legally authorized to work in Canada.
Visa sponsorship is not available for this role.
- Bilingual proficiency in English and Mandarin Chinese is required due to collaboration with global teams.
