Overview
Service Advisor – Arabic Speaker Jobs in Abu Dhabi Emirate, United Arab Emirates at Al Masaood
Title: Service Advisor – Arabic Speaker
Company: Al Masaood
Location: Abu Dhabi Emirate, United Arab Emirates
Job Purpose:
The role holder is responsible to be the ambassador for the aftersales department, rendering quality service by facilitating the function of the Service Centre to ensure a high level of Customer Satisfaction.
Core Responsibilities:
- Effectively receives customers, fully observing NSSW standards on all aspects, from vehicle receiving until vehicle delivery.
- Secures needed vehicle information and documents from customer, especially Warranty booklet during the first service. Verifies the vehicle and customer details and/or update on the system, especially for the vehicles coming for the first time, i.e., for first service.
- Prepares all the necessary documentation as per AS-DOS standards
- Discusses and gets the consent of the customer for the needed repair/service including the charges and the expected work completion.
- Coordinates with the Job Controller for appropriate workshop loading, in order to avoid delays.
- Follows-up the work progress, and in case additional job/s arises, consults the customer and get their approval before proceeding with the job. Keeps the customer updated/informed for any changes/delays or variations from the initial agreement.
- Once the work is completed, verifies that all the customer requests were done, and records were completed. If so, informs the customer and sets for the delivery appointment.
- Updates/records all the necessary information in Autoline.
- Explains clearly the charges and all the work carried out, during vehicle delivery.
- Follows up with a call, as the basis of building a long-term relationship with customers.
- Maintains a high level of quality interaction with customers at each step of the role.
- Ensures 5S Implementation
- Maintains harmonious relationship among staffs and strive to work towards the attainment of the department's objectives.
- Reports to/consult the immediate supervisor or the Service Manager for any untoward incident or problem that further need a managerial decision.
- Undertakes additional responsibility as required.
Required background & experience:
- 2 to 5 years in a related field/role.
- Proven ability to work independently and with others.
- Able to manage complex human relationships and culturally sensitive.
- MS Office skills.
- Professional certification (preferred).
