Service Advisor – Commercial Vehicles Jobs in Giza, Al Jizah, Egypt at GB Corp

Title: Service Advisor – Commercial Vehicles

Company: GB Corp

Location: Giza, Al Jizah, Egypt

Job Description:

Utilize the Service Appointment system to maximize the facility and manpower capacity.
Ensure all customers vehicles are clean and ready according to the promised completion Time
Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor Mats etc.).
Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.
Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)
Actively promote the services and benefits of the dealer’s service and parts departments to all customers.
Carry out the service delivery to the customers.
Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
Determine customers’ needs and communicate these to the service shop to fix it right the
first time and deliver the vehicle on time
Provide clear cost estimates and keep customers informed of work progress
Monitor the work progress and keep customers informed of changes to cost and or completion times
Take all necessary actions to resolve customer complaints in the shortest possible time
Conduct customer service reminders.
Promote the dealers service departments capabilities and strengths
Achieve targeted service appointment rate
Identify potential marketing opportunities
Promote dealer service benefits to potential customers

Job Requirements:

Customer Careers