Overview
Service Appointment Coordinator – Hyatt Infiniti Jobs in Calgary, Canada at Wellington Chrysler Dodge Jeep Ram
Full Time Calgary, AB, CA
2 days ago Requisition
Salary Range: $36,000.00 To $40,000.00 Annually
Position Information
Position
:
Service Appointment Coordinator
Dealership
:
Hyatt Infiniti
Location
:
Calgary, AB
Classification
:
Full-Time, Immediate Hire
Your area of focus.
The Service Appointment Coordinator will play a key role in driving service and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer‑focused mindset, and the ability to contribute to the growth of the business.
What
drives your day‑to‑day?
- Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
- Schedule appointments for service, liaising with customers, understanding their needs, and coordinating with the appropriate team members.
- Assist the service team by setting appointments for service.
- Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
- Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
- Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
- Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
- Track and report on key performance metrics, including call volume, appointment scheduling, customer follow‑ups, and lead conversion rates.
What are the must‑haves…
- Previous experience in a customer service, sales, or call center role, preferably in the automotive industry.
- Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
- Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
- Ability to manage multiple tasks and prioritize responsibilities effectively in a fast‑paced environment.
- Experience with CRM software or similar tools to manage customer information and interactions.
- Ability to resolve customer concerns or inquiries in a timely and professional manner.
- Strong collaborative skills, working well with others across different departments to achieve common goals.
The Perks:
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Paid holiday and flex time for full time Auto Canada employees
- Professional development and the opportunity to grow your career
Equal Opportunity Employer
We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. Auto Canada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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Title: Service Appointment Coordinator – Hyatt Infiniti
Company: Wellington Chrysler Dodge Jeep Ram
Location: Calgary, Canada
Category: