Overview
Service Appointment Coordinator Jobs in Ottawa, Canada at Kanata Mazda
Position: Service Appointment Coordinator Role
Elevate customer experiences as a Service Appointment Coordinator, managing appointments and inquiries at our dealership. This in-person role demands strong communication and organizational skills.
We are seeking a dedicated Service Appointment Coordinator to enhance operational flow by efficiently scheduling service positions. Your tasks will include managing phone, email, and online appointment inquiries while ensuring excellent customer relations. Attention to detail is crucial as you’ll maintain customer profiles and collaborate with Service Advisors to ensure parts availability.
Key Responsibilities:
• Schedule service appointments through various channels
• Answer inquiries on service intervals and maintenance
• Perform outreach for missed appointments and reminders
• Update customer profiles accurately in the DMS
• Coordinate with the service and parts teams
Requirements:
• Previous experience in a dealership or high-volume reception
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and learning DMS
• Excellent organizational skills and attention to detail
• Proven reliability and team-oriented attitude
Bring your expertise in customer service and appointment management to enhance our dealership’s success.
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Title: Service Appointment Coordinator
Company: Kanata Mazda
Location: Ottawa, Canada
Category: