Overview
Service Desk 1 Jobs in Columbus, OH at UNICON International Inc.
Title: Service Desk 1
Company: UNICON International Inc.
Location: Columbus, OH
Job Title: Service Desk 1
Location: Columbus, OH
Work Model: Onsite
Compensation: $34-39k
This will be a second shift position, 3:00 PM to 11:00 PM, straight 8. Meaning they eat lunch while on duty at their workstation. Tuesday night through Saturday night.( End of work week
is Saturday night @ 11:00 PM)
May be asked to work overtime to cover other Staff at times however probably very seldom will happen.
What You Will Be Doing
Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).
What’s Needed
Knowledge of:
- computers & electronics;
- oral & written communication tools & techniques;
- customer support & personal service;
- telecommunications (e.g., Microwave, wireless, fiberoptic);
- IT security principles & methods;
- Client MCC 7500 Radio Console;
- MARCS tower sites safety practices (e.g., HVAC, door alarms, etc);
- operating systems installation & configuration procedures;
- network standards, protocols & procedures;
- platform usage;
- capabilities of network equipment including, routers, switches,
bridges, & related hardware;
- back-up & recovery techniques;
- technical writing & documentation practices.
Skill For
- reading comprehension;
- speaking;
- service orientation;
- installation;
- troubleshooting;
- critical thinking;
- systems evaluation & operational / systems monitoring.
Ability To
- transport items up to 50 lbs;
- operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps. (23) carry out instructions in written, oral or picture form;
- understand manuals & verbal instructions technical in nature; (25) stay abreast of current technologies in area of IT assigned;
- deal with problems involving several variables in familiar context
Experience in Help Desk Software (e.g., Service Now & Remedy, IRIS, Powershell, Genesis, UEM, Grafana) Required 5 Years
Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution. Required 3 Years
Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring. Required 5 Years
Compensation & Benefits
- Medical, dental, and vision insurance
- 401(k)
- Other standard benefits as applicable
About Unicon
UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
