Overview
Service Desk Agent at Hydro Jobs in Ottawa, Canada at Hydro Ottawa
Become a Service Desk Agent at Hydro Ottawa, where your skills can power community services. In this hybrid role, you will manage service requests and customer interactions efficiently.
In this position, you will be responsible for organizing service connections, upgrades, and removals. You will utilize Hydro Ottawa’s ERP software to create work orders and schedule necessary appointments, ensuring the smooth operation of our service processes.
Your role is key in supporting both internal teams and external customers.
Key Responsibilities:
• Document job details in customer information systems
• Manage service requests and inquiries efficiently
• Schedule appointments for service crews
• Use GIS and mapping tools for customer responses
• Conduct monthly reconciliation of open work orders
Requirements:
• Secondary school diploma; related post-secondary experience preferred
• Knowledge of utility regulations and service standards
• Strong English communication skills; bilingual is preferred
• Experience with customer service in utility settings
• Ability to handle escalated inquiries and resolve issues
Utilize your experience in service management to make a meaningful impact at Hydro Ottawa.
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Title: Service Desk Agent at Hydro
Company: Hydro Ottawa
Location: Ottawa, Canada
Category: