Overview
Service Desk Agent – Qatar Jobs in Doha, Qatar at Confidential
Title: Service Desk Agent – Qatar
Company: Confidential
Location: Doha, Qatar
Job Description – Service Desk Analyst (SDA)
Role: Service Desk Analyst
Responsibilities
- Provide first-level IT support to users via phone, email, or chat.
- Log, track, and resolve IT incidents and service requests.
- Troubleshoot hardware, software, and network issues.
- Escalate complex issues to the appropriate support team.
- Follow ITIL processes for Incident, Request, Change, and Problem Management.
- Maintain accurate ticket documentation and ensure SLA compliance.
Requirements
- 5+ years of experience in IT Service Desk or Technical Support.
- ITIL Foundation Certification is a plus
- Experience with ITSM tools such as ServiceNow, Jira, or ManageEngine.
- Strong knowledge of Windows, Microsoft 365, Active Directory, and remote support tools.
- Good troubleshooting, communication, and customer service skills.
- Bilingual
