Overview
Service Desk Specialist Jobs in WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Avensys Consulting
Title: Service Desk Specialist
Company: Avensys Consulting
Location: WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Service Desk Specialist
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking for Service Desk Specialist. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
Job Profile Summary:
In this role, you will provide first-level Information Technology support to Agency Distribution, FA and Bancassurance users. You will work closely with various IT teams to deliver timely, effective and customer-focused support to the distribution channels.
Job Description:
- Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
- Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
- Work closely with team members and leaders to achieve quality outcomes and productivity targets.
- Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.
- Participate in ad hoc projects and initiatives as required.
- Proactively identify areas for service and process improvement and provide recommendations to the team leader.
- Provide onsite system support when required.
- Ensure all PSD Operations SOPs are kept up to date and aligned with operational requirements.
- Document new processes relating to PSD Operations to support consistency, knowledge sharing and operational continuity.
Who we are looking for:
Competencies and Personal Traits
- Independent, focused and able to work effectively across different functions.
- Excellent verbal and written communication skills, with strong interpersonal skills.
- Adaptable and able to perform well in a dynamic work environment.
- Able to multi-task, meet tight deadlines and work effectively in a fast-paced environment.
Working Experience:
- More than 1 year of experience in a similar IT support or service desk role.
Education:
- Diploma or Degree in Information Technology or a related field of study.
Language:
Proficiency in English.
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Consultant Name: Lavanya M S
Reg No: 201201037177
Avensys Consulting Sdn Bhd
Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
