Overview
Service Desk Specialist Jobs in Delhi, India at Tata Consultancy Services
Title: Service Desk Specialist
Company: Tata Consultancy Services
Location: Delhi, India
Job Title – Service Desk Agent – SAP Roles & Security
Experience Level – 2 to 5 Yrs
Location – On-site Noida
Required Technical Skills –
1-2 years of experience as a Service Desk, or other customer support role
Good understanding of –
- SAP Security (Roles & Authorizations)
- User Access Management (User Creation, Role Assignment)
- Troubleshooting using SU53, SUIM, and Trace Analysis
- Knowledge of Segregation of Duties (SOD)
- Documentation and Issue Logging
- Assigning Role in SU01 T.Code in SAP
- Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
- Customer service and SNOW knowledge
Job Requirements-
- Handling Expert level of hands-on experience on SAP – Roles & access, SAP Security support issues.
- Working as part of the SAP Support Desk team in a Contact Centre setup.
- Solving user queries and technical problems independently.
- Supporting day-to-day issues related to finance transactions and travel expenses.
- Communicating clearly in English with users (spoken and written).
- Creating and updating support documents and issue logs.
- Willing to learn and support other SAP areas like user creation.
- Meeting service level targets in a Service Desk environment.
- Helping improves support processes and team efficiency.
