Overview
Service Desk Specialist Jobs in Greater Kuala Lumpur at Capgemini
Title: Service Desk Specialist
Company: Capgemini
Location: Greater Kuala Lumpur
Job Profile Summary:
Provide first-level Information Technology support to users. You will work closely with various IT teams to deliver timely, effective and customer-focused support to the distribution channels.
Job Description:
- Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
- Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
- Work closely with team members and leaders to achieve quality outcomes and productivity targets.
- Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.
- Participate in ad hoc projects and initiatives as required.
- Proactively identify areas for service and process improvement and provide recommendations to the team leader.
- Provide onsite system support when required.
Working Experience:
- More than 1 year of experience in a similar IT support or service desk role.
Education:
- Diploma or Degree in Information Technology or a related field of study with proficiency in English.
