Overview
Service & Maintenance Coordinator Jobs in Toronto, Canada at Peerless Talent
Service & Maintenance Coordinator
Position Brief for Recruitment Partners
About Radiant Sole
Radiant Sole is a premium hydronic heating contractor based in Toronto, Ontario, specializing in:
- In-floor radiant heating systems
- Snowmelt systems
- Radiators
- Boiler systems
- Service and maintenance programs
We primarily serve the high-end custom residential market and are focused on building scalable systems, delivering exceptional client service, and driving long-term recurring revenue through our service and maintenance division.
Position Overview
Job Title: Service & Maintenance Coordinator
Reports To: General Manager
Location: Greater Toronto Area (In Office, potential for Hybrid)
Employment Type: Full-Time
Role Purpose
The Service & Maintenance Coordinator is responsible for coordinating all service calls, maintenance memberships, and recurring client support activities.
This role will act as the operational owner of the Service & Membership Division, ensuring service requests are managed efficiently while delivering a premium client experience.
The position blends service coordination, client relationship management, membership administration, scheduling coordination, and operational support.
Key Objectives
- Manage all inbound service requests
- Coordinate technician scheduling and dispatch
- Build and manage the maintenance membership program
- Improve client retention and satisfaction
- Generate recurring revenue opportunities
- Deliver a consistently premium service experience
- Maintain accurate service records and client histories
Core Responsibilities Service Call Coordination
- Manage inbound service requests from clients
- Collect system details, photos, and issue descriptions
- Prioritize and triage service requests based on urgency
- Schedule and coordinate technician visits
- Communicate appointment details clearly with clients
- Track service progress through to completion
Membership Program Management
- Manage annual maintenance membership program
- Prepare and issue membership proposals and renewals
- Track expirations, renewals, and member status
- Schedule annual maintenance visits and inspections
- Maintain accurate member records and histories
- Identify opportunities to enhance member experience and value
Client Experience & Retention
- Follow up with clients after service visits
- Manage ongoing service-related communication
- Coordinate seasonal updates and newsletter communications
- Support long-term client relationships and retention strategies
- Ensure a high standard of client satisfaction
Service Administration
- Maintain accurate service records and job histories
- Manage documentation within Buildertrend
- Support invoicing coordination with administration
- Prepare service and membership performance reports
- Track key service KPIs and operational metrics
Qualifications & Experience Required
- Experience in service coordination or dispatch roles
- Strong scheduling and coordination abilities
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- CRM or service software proficiency
- Ability to manage multiple priorities in a fast-paced environment
Preferred
- HVAC, plumbing, mechanical, or construction industry experience
- Experience with membership or subscription-based service programs
- Familiarity with Buildertrend or similar platforms
Key Performance Indicators (KPIs)
- Service response time
- Membership sign-ups and growth
- Membership renewal rates
- Annual maintenance completion rates
- Client satisfaction and feedback
- Service revenue growth
- Client retention rate
- Scheduling efficiency and accuracy
Ideal Candidate
We are seeking a highly organized and proactive coordinator who enjoys managing scheduling, client relationships, and operational processes while delivering an exceptional customer experience.
The ideal candidate is detail-oriented, dependable, and comfortable taking ownership of a growing service division, ensuring both operational efficiency and a high-end client experience.
Confidential – For Recruitment Partner Use Only
- Service coordination
- Scheduling
- Customer service
- Communication
- Organizational skills
- CRM software proficiency
- Managing multiple priorities
- HVAC experience
- Plumbing experience
- Mechanical industry experience
- Construction industry experience
- Membership program management
- Subscription program experience
- Buildertrend experience
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Title: Service & Maintenance Coordinator
Company: Peerless Talent
Location: Toronto, Canada
Category: