Overview
Strategic VP of Customer Success at Citylitics Jobs in Toronto, Canada at Citylitics Inc.
Join Citylitics as Strategic VP of Customer Success, bringing transformative growth to the public infrastructure sector. Focus on enhancing user experiences and driving reliable retention metrics.
The role centers on building a robust Customer Success organization that excels in Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Your expertise in scalable customer strategies and post-sale services will guide customers through their entire value journey. In this collaborative role, you will report directly to the CEO and engage with board members.
Key Responsibilities:
• Create efficient Customer Success playbooks
• Enhance the Customer Value Journey for better ROI realization
• Oversee clear milestones for account health assessments
• Mentor and develop Customer Success professionals
• Align sales and marketing strategies for maximum impact
Requirements:
• 20+ years in customer success leadership roles
• 10+ years at the executive level
• Demonstrated success in retention and upselling
• Knowledge of public infrastructure and data-driven solutions
• Strong operational and analytical skills
Lead customer-focused initiatives while contributing to meaningful infrastructure changes at Citylitics.
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Title: Strategic VP of Customer Success at Citylitics
Company: Citylitics Inc.
Location: Toronto, Canada
Category: