Overview
Student Advisor Retention (SAR) Jobs in Jakarta, Indonesia at Seven Retail
Title: Student Advisor Retention (SAR)
Company: Seven Retail
Location: Jakarta, Indonesia
Job description
Company Description Seven Retail is a House of Brands founded in 2020, dedicated to making premium lifestyle services accessible and enriching for a broad range of consumers. The company builds and scales ventures that aim to lead their categories while maintaining a strong commitment to quality, accessibility, and continuous innovation. With over 200 centers and rapid growth, Seven Retail operates across sectors such as healthcare and educational services, creating significant social and economic impact. The culture is fast-paced and experimental, with a focus on constant reinvention and exceptional consumer experiences. Team members are united by a shared pursuit of excellence and are encouraged to grow alongside the business.
Role Description
This is a full-time – on site. The Student Advisor Retention is responsible for maintaining parent relationships and ensuring student renewal by proactively managing parent communication, addressing issues, and identifying risks with a focus on improving satisfaction, engagement, and retention. The Student Advisor Retention will maintain accurate student records, track key retention metrics, and provide feedback to management on trends, needs, and opportunities for program enhancement.
Qualifications
- Bachelor’s degree (any major)
- 1–3 years experience in customer success, account management, retention, or sales
- Comfortable handling 50–200 active clients simultaneously
- Strong communication and relationship management skils
- Able to handle complaints and difficult conversations with parents
- Organized and disciplined in follow-ups and tracking data (Google Sheets / CRM)
- Comfortable discussing renewals, packages, and pricing with parents
- Proactive in identifying churn risks and resolving issues
- Fluency in Bahasa Indonesia and proficiency in English, both spoken and written.
- Demonstrated empathy, problem-solving ability, and a genuine interest in student success and retention.
