Overview
Supervisor, Customer Service Jobs in Heredia, Heredia, Costa Rica at Thermo Fisher Scientific
Title: Supervisor, Customer Service
Company: Thermo Fisher Scientific
Location: Heredia, Heredia, Costa Rica
Work Schedule
Environmental Conditions
Join Thermo Fisher Scientific, a global leader in science, and advance your career as a Customer Service Supervisor at our Shared Service Center in Costa Rica. This role is ideal for a motivated, customer-focused professional who excels in a fast-paced environment. You will lead a team committed to operational excellence and strong customer relationships — helping us make the world healthier, cleaner, and safer.
What You’ll Do
- Lead and inspire a team of Customer Service Representatives, ensuring high standards across order management, quotations, invoicing, administration, and master data.
- Oversee daily operations and performance, ensuring benchmarks and service levels are consistently achieved.
- Drive the resolution of complex customer inquiries, handling partner concerns and collaborating closely with cross-functional partners including Finance, Logistics, Sales, Marketing, and Quality.
- Champion customer satisfaction initiatives and support Sales to deliver an outstanding end-to-end customer experience.
- Lead or support strategic projects that align with corporate initiatives and enhance service delivery.
- Identify and implement opportunities for process and system improvements to increase efficiency and team productivity.
- Oversee ERP system data accuracy and provide guidance on standard processes.
- Promote employee engagement and retention by conducting regular 1:1s, coaching, and mentoring to build team capability and reduce attrition.
- Support cross-training and cross-team collaboration to meet business demands and drive operational flexibility.
What You Bring
- Experience: At least 3 years of proven leadership experience in Customer Service, preferably within a shared service or multinational environment.
- Education: Bachelor’s degree (or equivalent experience).
- Skills:
Strong people management and coaching abilities with a passion for developing others.
- Committed approach with exceptional attention to detail.
Excellent communication and collaborator management skills, both written and verbal.
- Strong analytical, organizational, and presentation skills.
Proficiency in Microsoft Outlook, Excel, and PowerPoint; ERP system experience required.
- Ability to handle confidential information with professionalism and integrity.
A proactive, flexible approach with enthusiasm for continuous improvement and teamwork.
Why You’ll Love Working Here
At Thermo Fisher Scientific, you’ll be empowered to lead with purpose and make a tangible difference every day. We value collaboration, innovation, and inclusion — and we invest in your professional growth with clear opportunities for advancement.
We’re proud to be an Equal Opportunity Employer, committed to building a diverse and inclusive workforce that reflects the world we serve.
