Overview
Supervisor Customer Service Representatives Jobs in Markham, Canada at Maple Supply Chain Management Inc.
Position: Supervisor for Customer Service Representatives
Oversee a dynamic customer service team as a Supervisor in an onsite environment. This role prioritizes training, performance accuracy, and efficient operations.
As the Customer Service Representative Supervisor, you will directly supervise a team at our physical location, focusing on operational efficiency and staff development. Your key tasks will include establishing work schedules, verifying work accuracy, and conducting training sessions to ensure compliance with company policies. If you have a passion for customer service and team leadership, this position is ideal for you.
Key Responsibilities:
• Set and manage work schedules and procedures for the team
• Verify the accuracy of all work performed
• Assess and fill training needs for employees
• Prepare reports for management on performance metrics
• Conduct regular performance reviews and evaluations
Requirements:
• Completion of college or CEGEP education
• Minimum of 1 year in a supervisory role
• Strong customer service knowledge and skills
• Capability to train and assess team members
• Excellent communication and organization
Join us in enhancing our customer service delivery through effective supervision and team management.
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Title: Supervisor Customer Service Representatives
Company: Maple Supply Chain Management Inc.
Location: Markham, Canada
Category: