Overview
Support Services Specialist (OPERA) – Middle East & Africa Jobs in Egypt at HRS Hospitality & Retail Systems
Title: Support Services Specialist (OPERA) – Middle East & Africa
Company: HRS Hospitality & Retail Systems
Location: Egypt
About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
Join us in our journey to deliver the best service possible to the hospitality world!
JOB REQUIREMENTS:
- 1–3 years of experience in the hospitality industry, including exposure to PMS solutions.
- Strong knowledge of hotel operations.
- Ability to succeed through collaboration with internal and external stakeholders.
- Ability to communicate effectively and build rapport with team members and clients.
- Good knowledge of OPERA PMS; OPERA Cloud knowledge is essential.
- Ability to evaluate and understand individual hotel business needs and business rules to best leverage our product functionality.
- Strong technical mindset, proactive ‘can-do’ attitude, and a customer-focused approach
MAIN RESPONSIBILITIES:
- Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
- Handle customer cases, triage inbound caseloads, and review owned and escalated cases.
- Ensure familiarity with new product releases as they become available.
- Liaise with subject matter experts on client requests for enhancements and development.
- Work with support and implementation teams to ensure service level requirements are exceeded.
- Conduct user training.
- Perform other duties as requested or deemed appropriate by management.
Candidate must be able to work in a 24/7 support environment, including morning, afternoon, and night shifts, as well as weekends and public holidays when required. They will also participate in an on-call rotation based on business needs.
Languages:
- Fluent English (written and spoken) is required.
- French is considered a strong advantage.
Why Join HRS?
- A Job in an international company
- A diverse, demanding and varied range of tasks
- Teammates who are at your side with any questions you may have
- Individual design and development options
- Motivating remuneration package
- Work from home and hybrid options
- Competitive annual bonus scheme
- Team building and company events
- Family friendly benefits
- Fitness/healthy lifestyle support program
- Employee referral program
We look forward to hearing from you!
