Overview
Supporter Services Agent Jobs in Port Louis, Mauritius at ACC Consultancy
Title: Supporter Services Agent
Company: ACC Consultancy
Location: Port Louis, Mauritius
Purpose of the Role
The Supporter Services Agent is responsible for welcoming new Greenpeace Africa supporters
through personalised onboarding calls, ensuring all personal and e-mandate details are
accurate. Additionally, the Supporter Services Agent identifies donor campaign interests to tailor
communications and enhance long-term engagement.
Main duties
New Supporter Onboarding
- Conduct welcome calls to new supporters using Genesys Cloud, accurately confirming personal and donation information.
- Explain Greenpeace Africa’s mission, funding model, and campaigns, ensuring supporters clearly understand the impact of their contributions.
- Identify supporter interests to personalise engagement and strengthen long-term retention.
- Manage cancellation requests professionally by proposing alternative donation options where appropriate.
Call Centre Operations & Customer Support
- Handle a high volume of outbound supporter calls while maintaining exceptional customer service standards.
- Respond to supporter queries related to donations, campaigns, account updates, and engagement activities.
- Resolve supporter concerns efficiently and escalate complex matters when required.
- Follow approved call scripts, compliance procedures, and service quality standards.
- Achieve key performance indicators (KPIs) related to onboarding success, supporter retention, and service delivery.
Data Accuracy & Systems Management
- Maintain accurate and up-to-date supporter records within the CRM system.
- Verify supporter information and donation details in compliance with the Mauritius Data Protection Act.
- Identify and report discrepancies or issues requiring follow-up. Collaboration & Process Support
- Work closely with Supporter Services, Fundraising, and Digital teams to ensure a seamless supporter experience.
- Share supporter insights to contribute to engagement and retention strategies.
- Support onboarding initiatives and process improvement projects as needed.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- High attention to detail and accuracy.
- Empathy, professionalism, and confidence in handling sensitive conversations.
- Ability to work independently, manage priorities and meet performance targets.
- Experience with CRM or donor management systems (e.g., Salesforce, Fundraise Up, Paystack) is advantageous.
- Solid Call Centre experience with strong customer service and problem-solving abilities.
Greenpeace Africa is an equal opportunity organisation committed to achieving diversity within
its workforce, irrespective of gender, nationality, disability, sexual orientation, culture, religious
and ethnic background. Interested qualified candidates should email a cover letter & CV to
[email protected] with the subject line- Supporter Services Agent as the
subject line by 20 May 2026
PI284503259
