Overview
Technical Chat Support (70k to 100k) + Commission Jobs in Lahore, Punjab, Pakistan at Iyrix Technologies
Title: Technical Chat Support (70k to 100k) + Commission
Company: Iyrix Technologies
Location: Lahore, Punjab, Pakistan
We're looking for multiple Technical Customer Support Specialists to be the first line of trust for our customers. You'll resolve real technical issues, email deliverability problems, DNS misconfigurations, inbox setup errors, fast, clearly, and without handholding. If you get satisfaction from turning a frustrated customer into a loyal one, this role is for you.
The details
- 📍 Onsite, Johar Town, Lahore
- 🕕 Hours: 6:00 PM – 3:00 AM PKT, Monday to Saturday
- 💰 Rs 70,000 to 100,000/month (based on experience) + commission
What you'll do
- Handle inbound customer queries via live chat and email, troubleshoot, guide, and close tickets without unnecessary back-and-forth
- Support customers through onboarding, domain setup, DNS configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead
- Diagnose and resolve email deliverability issues, bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures
- Record Loom walkthroughs or hop on video calls when a written explanation isn't enough
- Escalate complex issues to the technical team with clear, detailed context, no vague handoffs
- Maintain and update the knowledge base: help articles, setup guides, and FAQs
- Follow up post-resolution to confirm issues are fully closed and customers are satisfied
- Spot recurring pain points and flag them to the product and ops team to reduce ticket volume over time
What we're looking for
- 1+ year of experience in live chat or email-based technical support, preferably in a SaaS or tech environment
- Basic understanding of email infrastructure: domains, DNS, MX, SPF, DKIM, and DMARC
- Familiarity with Google Workspace and/or Microsoft 365 setup, admin panel, and common user issues
- Comfortable with support tools. Intercom, Crisp, Freshdesk, Zendesk, or equivalent
- Confident on video calls and screen recordings, you can record a clear Loom without hesitation
- Strong written English, you explain technical things in plain language without being condescending
- Calm under pressure, self-organised, and proactive, you don't wait to be told what's broken
Bonus points if you have
- Experience supporting cold email platforms, deliverability tools, or managed inbox services
- Familiarity with Cloudflare DNS or domain registrar platforms (NameSilo, GoDaddy, Namecheap)
- Exposure to Instantly.ai, Smartlead, Apollo.io, or similar outbound sales tools
- Basic understanding of API concepts or SaaS product workflows
- Prior experience at a B2B SaaS or email infrastructure company
Why join us?
- You'll work on a genuinely technical product, email infrastructure for B2B businesses, where no two tickets are the same. There's real room to grow into a senior support or operations role as the team scales.
📩 Ready to apply?
Apply now or DM us directly. We'd love to hear from you, Send your CV to [email protected] with the subject line "Chat & Technical Support Specialist – Application", or apply directly through LinkedIn. We review every application and will be in touch if there's a match. Good luck!
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