Overview
Technical Customer Service Representative Jobs in Milton Keynes, UK at Coca-Cola Europacific Partners plc
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?
What you become part of:
Our Milton Keynes Operations Centre is responsible for the purchase, distribution and refurbishment of all our cold drink equipment throughout GB. Every cooler, vending machine and dispensing equipment comes from here. The Centre is also home to our Contact Centre, a 364 days a year, 7 days a week operation that supports calls ranging from equipment service requests, new business enquiries and machine movements as well as internal support for our Field Engineering Team and New Business Team.
The Telefix team is also based here, offering over the phone support to our customers to help get their equipment functioning.
Responsibilities
- Timely management of reactive service calls and other supporting services of both CCEP equipment and 3rd party equipment.
- Prioritising work in a customer‑focused manner whilst driving productivity.
- Managing part requests that can be sent directly to customers and any supply issues, ensuring effective communication to both internal and external customers.
- Assisting engineers with identifying parts and general queries relating to equipment.
- Taking pride in upholding the agreed ways of working to ensure safety policies and best practices are followed for self and others.
- Driving a zero‑accident behaviour.
- Driving Corporate Responsibility and Sustainability through sharing best practices with other team members and colleagues to improve customer service.
Qualifications
- Experience in a service environment with exceptional customer service skills for both internal and external customers.
- Proficient in systems knowledge (e.g., SAP, Salesforce, Microsoft suite, schematic‑based systems).
- Effective communicator capable of building excellent customer service relationships with a strong focus on problem‑solving skills.
- Self‑motivated, enthusiastic, with an ability to be flexible and responsive under pressure.
- Excellent time management, able to prioritise workload and flexible in working patterns.
- Experience and strong technical understanding of working on a variety of soft drinks equipment (Postmix, Vending Machines, Coolers, Freestyle) and electromechanical systems.
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Title: Technical Customer Service Representative
Company: Coca-Cola Europacific Partners plc
Location: Milton Keynes, UK
Category: