Overview
Temporary Customer Service Representative Jobs in United States at WorkGenius Group
Title: Temporary Customer Service Representative
Company: WorkGenius Group
Location: United States
Title: Temporary Customer Service Representative
Industry: Customer Service
Location: ,
Duration: 6 months
Responsibilities
- Address complex and sensitive issues for customers, ensuring timely resolution and customer retention through empathy and effective solutions.
- Offer proactive solutions to prevent future issues and follow up with customers to confirm satisfaction after resolution.
- Coordinate with other departments to resolve escalated issues requiring subject matter expertise beyond the contact center.
- Act as a support resource for agents, providing guidance on complex cases and assisting with difficult contacts as needed.
- Ensure all consumer contacts, escalations, and resolutions are accurately documented in CRM systems.
Requirements
- 1 to 3 years customer service experience; retail customer service experience is a plus.
- Exceptional verbal and written communication skills across all channels.
- Strong customer service and interpersonal skills with the ability to handle escalated situations with patience and tact.
- Proven ability to work closely with cross-functional partners ensuring consistent service quality.
- Advanced computer skills, including proficiency in Excel and Word, with the ability to learn multiple databases quickly.
Skills
- Customer Service
- Communication Skills
- Problem Solving
- Empathy
- CRM Systems
- Escalation Management
- Conflict Resolution
- Retail Experience
- Adaptability
- Organizational Skills
Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
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