Overview
Temporary Customer Service Representative (GROUP 2) Jobs in United States at WorkGenius Group
Title: Temporary Customer Service Representative (GROUP 2)
Company: WorkGenius Group
Location: United States
Title: Temporary Customer Service Representative (GROUP 2)
Industry: Customer Service
Location: ,
Duration: 6 months
Responsibilities
- Address complex and sensitive issues for customers, working to retain customers through empathy and effective solutions and ensuring timely and satisfactory resolution.
- Offer proactive solutions when possible, suggesting options that could prevent future issues for the customer.
- Coordinate with other departments to resolve escalated issues that require subject matter expertise beyond the contact center.
- Handle customer service inquiries via phone, chat, and email in a timely and efficient manner while adhering to service level agreements.
- Meet department Key Performance Indicators (KPIs) to maintain high standards in service delivery.
Requirements
- 1 to 3 years customer service experience; retail customer service experience a plus
- High School degree or equivalent experience in Customer Service Industry
- Exceptional verbal and written communication skills
- Strong customer service and interpersonal skills
- Adaptability and flexibility in a fast-paced, remote work environment.
Skills
- Customer Service
- Communication Skills
- Problem-Solving
- Empathy
- Adaptability
- Cross-Functional Collaboration
- CRM Systems
- Remote Work
- Interpersonal Skills
- Decision-Making
Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.
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