Overview
Trainer, Customer Service Rep Jobs in Greenwood, IN at Lincare
Title: Trainer, Customer Service Rep
Company: Lincare
Location: Greenwood, IN
The Trainer provides training and support for all new Customer Service Representatives within a designated company area.
- Responsible for providing excellent customer service support
- Identifies new Customer Service Representative staff and schedules training
- Provides training for applications
- Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
- Provides training on creating, organizing, updating, and maintaining patient charts
- Reports to region manager/regional VP a monthly schedule of training
- Coordinates special projects as assigned
- Communicates policy changes and best practices
- Schedules on-going and training for existing employees as needed
- Mediates and resolves conflict to prevent escalation
- Travels as needed to cover for Customer Service Representatives who are on vacation/leave
- Assists with training acquisition Customer Service Representative staff on systems
- Helps location management review applications of potential new hires, when requested
- Solves problems independently with minimal supervision
