Overview
Urgent Hiring Customer Service for Tech & Consumer Account Jobs in Quezon City, National Capital Region, Philippines at TORCH Solutions
Title: Urgent Hiring Customer Service for Tech & Consumer Account
Company: TORCH Solutions
Location: Quezon City, National Capital Region, Philippines
About The Opportunity
A fast-growing business process outsourcing (BPO) firm specializing in tech and consumer account management for global brands, we deliver end-to-end customer experience solutions that drive retention, satisfaction, and loyalty. Our teams support SaaS, fintech, e-commerce, and consumer tech clients with real-time, multichannel customer engagement—combining automation and human-first service to solve complex user issues at scale.
Role & Responsibilities
- Resolve customer inquiries and technical issues via phone, email, and chat for tech & consumer account holders—ensuring first-contact resolution wherever possible.
- Diagnose, troubleshoot, and escalate system or product-related problems using internal knowledge bases and collaboration tools.
- Proactively guide users through onboarding, billing, feature usage, and account recovery workflows with clarity and empathy.
- Collaborate with product and engineering teams to surface recurring user pain points and suggest UX improvements.
Skills & Qualifications
- At least a HS/SHS Graduate + At least 12 months CCE minimum of 6 months Digital ads / Meta ads / other online ads experience
- With Excellent Communications Skills
- Can start immediately
Skills: bpo,customer support,customer service
