Overview
VAS Operations Officer Jobs in Baghdad, Baghdad Governorate, Iraq at ZainCash
Title: VAS Operations Officer
Company: ZainCash
Location: Baghdad, Baghdad Governorate, Iraq
About Zaincash
ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA's Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.
Responsibilities:
- Issue Resolution & Support: Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience
- End-to-End Case Management: Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes
- System Operations: Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues
- Reporting & Analysis: Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven d
Requirements
- Education: Bachelor's degree
- Experience: Minimum 1 year of experience in operations, preferably financial services
- Experience in related operations sectors like (Banking, FinTech, E-Payment, ISP, E-Commers )
- Excellent verbal and written communication skills in both English and Arabic
