Overview
Virtual Check-in Receptionist Jobs in Bellville, Western Cape, South Africa at Sourcefit
Title: Virtual Check-in Receptionist
Company: Sourcefit
Location: Bellville, Western Cape, South Africa
POSITION SUMMARY: The Virtual Check-In Receptionist is responsible for providing remote
patient support, facilitating virtual patient check-in processes, appointment scheduling, insurance
verification, registration assistance, and exceptional customer service. This role requires excellent
communication skills, strong attention to detail, and the ability to manage a high volume of patient
interactions while maintaining professionalism, empathy, and accuracy. The ideal candidate
thrives in a fast-paced virtual environment, can efficiently navigate multiple systems
simultaneously, and is committed to delivering outstanding service to both patients and healthcare
providers.
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Provides exceptional customer service to a high volume of patients through phone, email,
text messaging, and other electronic communication channels.
• Facilitates patient flow by conducting virtual patient check-ins, notifying clinical staff of
patient arrivals, monitoring appointment delays, and communicating updates effectively to
patients and care teams.
• Accurately documents and updates patient demographic, billing, insurance, and
registration information within the electronic medical record (EMR) system.
• Verifies insurance eligibility and benefits prior to patient appointments.
• Explains financial policies and patient responsibilities, collects payments when applicable,
and documents transactions accurately.
• Schedules, reschedules, and cancels appointments in accordance with physician protocols
and practice guidelines.
• Monitors scheduling queues, voicemails, electronic communications, and patient requests
to ensure timely follow-up and resolution.
• Maintains a secure, organized, and professional remote work environment while adhering
to company standards and procedures.
• Protects patient confidentiality and complies with HIPAA, privacy, security, and compliance
guidelines established by the practice.
• Meets established productivity, quality assurance, attendance, and service-level
performance standards
QUALIFICATIONS: • Minimum of 1 year of medical receptionist, patient access, healthcare customer service, or medical call center experience preferred. • Experience working remotely in a healthcare, customer service, or contact center environment is a plus. • Proficiency with NextGen or other electronic medical record (EMR/EHR) systems preferred. • Strong data entry and computer navigation skills with a high degree of accuracy. • Proficient in Microsoft Office and web-based applications. • Ability to effectively manage multiple systems and tasks simultaneously in a virtual work environment.
