Overview
Visual Merchandise Manager Jobs in Quezon City, National Capital Region, Philippines at Anko Global
Title: Visual Merchandise Manager
Company: Anko Global
Location: Quezon City, National Capital Region, Philippines
Job Title: Visual Merchandise Manager
Reporting to: Store Manager
Location: Cubao, Quezon City, Philippines
Work Type: Full-Time
Work Set-up: Onsite
Function: Stores
Level of Role: Department Manager
Brighter futures start here
As an Australian brand for innovative home and lifestyle products, we've been brightening up everyday life for families for over 50 years; At our stores, distribution centers, and offices in Australia and New Zealand, all around the globe and now in the Philippines. Our diverse and inclusive 47,000 strong global team works together to offer families products that customers can love and use every day at prices that are irresistibly low. We’re results-driven and evolving rapidly, offering challenging work you can be proud of. At Anko, we value your uniqueness because it’s not just what you do, but who you are, that makes everyday living brighter.
In joint venture with the Ayala Corporation and Kmart Group Australia, the first Anko store in the Philippines was launched late 2024 in Makati with five stores now available across Metro Manila. These Anko stores provide shoppers with quality, design, and affordability all in one place with products across key categories like home, kitchen, toys, and beauty.
Join the team
Anko Store Inventory Managers are crucial to our company’s success. They lead team members to deliver a high standard of customer experiences through effective store merchandising, replenishment and customer service. They ensure a safe and compliant store through execution of store processes and leadership of team members. Store Inventory Managers are process leaders and executors in our stores, navigating complex environments and implementing business initiatives to ensure the store operates smoothly and delivers strong outcomes.
Position Relationships
- Key Internal Stakeholders: Team Members, Distribution Centres, Country Team
- Key External Stakeholders: Anko 3rd Party Providers, Customers, Mall Teams, Delivery Contractor
- Number of Direct Reports: 6+
- Number of Indirect Reports: 40+
Experience and Expertise
- Store Inventory Managers lead and support inventory processes (receiving, decant, sequence) across the store to maximise on-show availability and improve customer satisfaction.
- Build team capability through coaching, training and effective recruitment selection.
- Maintain back of house 5S standards to optimise workflows, reduce handling times and enhance stock accuracy.
- Roster inventory team to meet workload demands, balancing productivity and cost efficiency.
Technical Ability
- Understanding of data analysis tools (Excel, Power BI, Pace Tool, DC Reporting) to track performance and support decision making and planning.
- Skilled in managing extreme-volume inventory environments through retail-specific tools.
- Experience in rostering and workforce planning to support inventory operations.
- Capability in using customer insights to improve service delivery and drive store profitability.
Who You Are
- Minimum 3–5 years of experience in inventory management, preferably in a high‑volume retail environment
- Willing to work onsite, full‑time, and on a permanent graveyard shift schedule.
- You are detail-oriented and organised with a strong approach to tracking inventory metrics and maintaining stock accuracy.
- You are a proactive problem solver, able to quickly identify and address stock discrepancies, inventory shrinkage and process inefficiencies.
- You are adaptable and a strategic thinker, adjusting inventory strategies based on sales patterns, seasonal trends and unexpected demands.
- You are an effective team leader, motivating and guiding inventory teams while maintaining a high-performance culture focused on operational excellence.
- You demonstrate a strong commitment to maintaining a safety-first environment, leading with safety top of mind and encouraging others to do the same.
How You Make an Impact
Inventory Management & Stock Control
- Key Responsibilities & Deliverables:
- Manage all inventory processes (Receiving, Decant, Sequence) to support stock accuracy and on-show availability.
- Implement and maintain BOH 5S standards to optimise back of house space and minimise handling times.
- Oversee weekly replenishment and support sequence processes.
- Maintain compliance with inventory processes, minimising financial risk and shrinkage.
- Monitor stock levels using data-driven insights to align with sales forecasts.
- Performance Measures:
- Store Sales Performance
- Replenishment (PACE) Tool Requirements
Team Leadership & Development
- Key Responsibilities & Deliverables:
- Recruit, train and multi-skill team members to meet operational needs.
- Build a high-performing team culture through regular coaching and feedback.
- Roster teams effectively to balance productivity with store budgets.
- Develop a succession plan to ensure talent pipeline readiness.
- Promote an inclusive environment where team members feel valued, respected and psychologically safe to share ideas, ask questions and contribute openly.
- Promote ongoing learning through regular feedback.
- Performance Measures:
- Individual Development Plans
- Store Engagement Score
Safety, Operations & Compliance
- Key Responsibilities & Deliverables:
- Ensure all inventory processes adhere to safety and compliance standards.
- Utilise benchmarks and KPIs to monitor and improve daily operations.
- Quickly address process breakdowns, adjusting workflows to minimise disruption or escalating where required.
- Maintain accurate documentation and reporting for compliance purposes.
- Support continuous improvement initiatives to streamline operations.
- Responsible for opening and closing the store as required.
- Lead safety initiatives and drive a “safety-first” culture.
- Manage incident recovery programs and compliance training.
- Conduct emergency drills and oversee safety protocols.
- Ensure all team members meet safety and compliance standards while under your supervision.
- Performance Measures:
- Safety Result
- Store Audit Result
- Sales Performance
Customer Experience & Service
- Key Responsibilities & Deliverables:
- Collaborate with other store leaders to optimise product placement to maximise sales opportunities.
- Respond promptly to customer queries related to stock and product availability.
- Use insights to forecast demand and adjust inventory strategies accordingly.
- Support in-store visual merchandising and stock presentation standards.
- Resolve customer complaints related to inventory in a timely and professional manner.
- Performance Measures:
- NPS Result
Training & Development
- Key Responsibilities & Deliverables:
- Use Anko training documents to support structured plans for building role-specific capabilities.
- Promote ongoing learning and improvement through feedback.
- Actively develop team members through day-to-day activities, development programs and on-the-job coaching.
- Performance Measures:
- Training Compliance
Capabilities Required in Role
Curiosity
Seeks out new ways to optimise store operations and improve inventory processes. Tests different methods, analyses results and refines approaches to enhance efficiency and customer experience. Learns rapidly when introduced to new initiatives and embraces change to drive improvement.
Builds Effective Teams
Actively engages the team to ensure diverse viewpoints are considered. Prioritises team goals over personal agendas. Promotes collaboration and fosters a strong sense of shared purpose. Involves team members in decision-making to build trust and achieve store objectives.
Inspiring Communication
Communicates clearly and confidently, ensuring messages are easy to understand. Actively listens and engages in meaningful conversations. Shares updates openly. Produces concise and impactful written and verbal communication aligned with store goals.
Strives for Improvement
Quickly addresses process issues using metrics and benchmarks to identify gaps. Focuses on refining workflows for greater efficiency and outcomes. Adjusts methods to eliminate waste and streamline operations.
Collaborates
Keeps others informed to avoid surprises and promote coordination. Encourages a unified team approach and values diverse perspectives. Actively seeks input and recognises the contributions of others.
Position Dimensions
- Budget Accountability: Department Budget and Performance
- Site Location: Store-Based Leadership Role
We are excited to have conversations with anyone who feels this could be the right next step in their career, so even if you don’t tick all the boxes listed above, we’d still love for you to apply!
A place you can belong
At Anko we celebrate the rich diversity of the communities in which we operate and are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected, and safe irrespective of your gender, ethnicity, indigeneity, religious beliefs, education, age, disability, family responsibilities, sexual orientation and gender identity and we encourage applications from all candidates.
If you would like to explore a career with Anko and this sounds like the perfect role for you – apply now!
