Overview
WEBTOON Trust & Safety Associate; French and German Jobs in Toronto, Canada at Wattpad
Position: [WEBTOON] Trust & Safety Associate (French and German)
WEBTOON Entertainment is a global entertainment company and home to some of the world’s largest storytelling platforms. We pride ourselves on the mobile webcomic format and the CANVAS UGC platform that empowers creators.
Responsibilities
- Review and investigate escalated reports and appeals of potential violations of our policies
- Conduct objective, fair, thorough, evidence‑based, unbiased, and timely investigations into reported content
- Provide support in resolving issues reported by moderation teams
- Respond to incoming user inquiries, complaints, feedback, and reports
- Work with other departments to track and resolve bugs and other technical issues
- Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
- Keep up‑to‑date on current events and assist with policy research and analysis
Requirements
- Education:
B.A./B.S. in related fields
- 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
- Native‑level proficiency in French and German
- Strong proficiency with technology: experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.
- Ability to understand and analyze complex cases
- Interest in content policy, compliance, and/or internet governance
- Experience working with a multicultural company
What we offer (Full‑Time Only)
- Career development; mentorship and learning support to achieve your goals
- Health benefits, including vision and dental
- Generous PTO and parental leave top‑up
- 401K contributions
- Commuter benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and more
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Title: WEBTOON Trust & Safety Associate; French and German
Company: Wattpad
Location: Toronto, Canada
Category: