Overview
Wesco Associate Manager Customer Service Jobs in Kamloops, Canada at Anixter International
Position: Wesco Associate Manager Customer Service Role
Join Wesco as an Associate Manager in Kamloops, BC, focusing on customer service and operational management. Drive sales activities while managing a dedicated team in this full-time on-site position.
In the role of Associate Manager – Customer Service North America, you will lead order management processes and ensure an exceptional customer experience. With 4 years of service experience and at least 2 years in management, your leadership will guide a team of up to 10. You will also analyze service metrics and leverage customer data to enhance processes and service standards.
Key Responsibilities:
• Meet or exceed department service goals
• Ensure adherence to operational policies
• Train team members in customer service procedures
• Collaborate with inside sales for order fulfillment
• Address and resolve customer complaints effectively
Requirements:
• Bachelor’s Degree preferred
• 4 years customer service experience required
• 2 years in a supervisory role
• Knowledge of commercial purchasing practices
• Proficient in communication and problem-solving
Cultivate a culture of service excellence and teamwork at Wesco in Kamloops.
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Title: Wesco Associate Manager Customer Service
Company: Anixter International
Location: Kamloops, Canada
Category: