Overview
Assistant Customer Service Officer/Customer Service Officer Jobs in Kowloon, Hong Kong SAR at Synergis Management Services Limited
Title: Assistant Customer Service Officer/Customer Service Officer
Company: Synergis Management Services Limited
Location: Kowloon, Hong Kong SAR
Company Description
Synergis is at the forefront of property and facility management services in Hong Kong and Mainland China. Our services span every stage of the property development process, from pre-management and consultancy, through pre-sale promotion and leasing, to management and maintenance of a competed building and facility. We provide our clients a total solution.
Founded in 1978, Synergis has built a strong reputation for excellent customer service with stringent quality management systems and standards over the past four decades, and are proud to be recognized as one of the leading property and facility management companies in Hong Kong and Mainland China. We today employ about 4,500 staff and manages about 88,000 residential units and about 7 million square metres of residential, commercial, industrial and other services space from both the public and private sectors. Our customers include private residential owners and owners corporations, government organizations, educational institutions, landlords, developers and investors.
In January 2022, China Resources Longdation Company Limited of China Resources Group acquired Synergis property and facility management services business. The acquisition enhanced Synergis’ overall business strength and long-term development capabilities in Hong Kong and Mainland China, which will ultimately benefit the Company and our customers.
We are looking for an energetic professional with firm commitment to excellence to fill the post of Assistant Facility Manager.
Responsibilities
Job Description:
- To handle enquiries, complaint, fault calls and attending faults with the Facility and Property Management Team, the Technical Services Team and building as appropriate;
- To respond and provide feedback to client;
- To prepare and analyses customer opinion and satisfaction survey;
- To provide monthly review on fault call data analysis; and
- To perform daily front-line operational and customer / ambassador services for the Venue in accordance with the performance requirement.
Requirements
- Certification or above, in Property Management or related disciplines;
- 1 years of working experience in Property Management / Facility Management;
- Self-motivated, service-oriented, strong communication and interpersonal skills;
- Able to work independently and under pressure;
- Well versed in computer applications including MS Word, Excel & PowerPoint;
- Good command of spoken Chinese and English; and
- Holder of PMP licence (Tier 2) is an advantage.
- Mon to Fri 08:30 to 18:00 *General Holiday
For interested applicants, please send your resume with availability, present and expected salary by clicking “APPLY NOW” button.
(Personal data collected will be used for recruitment purpose only.)
PMC License Number: C-679433
