Overview
Assistant Manager, Premier Customer Service Jobs in Greater Kuala Lumpur at Public Mutual Berhad
Title: Assistant Manager, Premier Customer Service
Company: Public Mutual Berhad
Location: Greater Kuala Lumpur
Job Responsibilities:
- To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
- To ensure prompt resolution of escalated enquiries/ complaints.
- To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
- To coordinate seminars, projects, and members’ engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience.
- To ensure prompt resolution of escalated enquiries/ complaints.
- To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
- To analyse daily and monthly reports to improve the service standards.
- To liaise with relevant departments in the enhancement of systems.
Job Requirements:
- Degree in any related fields.
- At least 6 – 8 years of working experience in customer service preferably in the financial services industry.
- Minimum 3 years of experience in managing a team.
- Possess good problem solving skills.
- Excellent communication and service-oriented.
