Overview
Customer Service Specialist Jobs in New York, NY at Green Key Resources
Title: Customer Service Specialist
Company: Green Key Resources
Location: New York, NY
Manhattan-based tech firm is seeking a temporary Customer Service Specialist to join their team. They are seeking somebody with a minimum of 3-5 years in B2B customer service. There will be training.
Hourly pay rate: $30/hr
6 months with potential for extension
2 days onsite, 3 days remote
Hours: 9-6
Responsibilities
- Provide exceptional customer service to small business clients.
- Handle inquiries via phone, email, and chat, addressing HR-related topics and resolving issues.
- Interface with customers on HR-related topics, including time-off policies and integrations.
- Troubleshoot and resolve issues while providing guidance and routing feedback.
- Utilize available resources to resolve customer issues effectively.
- Collaborate with customers at all management levels, including senior executives.
- Manage a queue of open issues to ensure timely and effective resolutions.
- Contribute to customer retention and recommend improvements to products and processes.
- Display professionalism and compassion when addressing sensitive customer matters.
- Support a growing SaaS company during its busy season.
- Display professionalism and compassion in sensitive customer interactions.
- Perform other related duties as assigned to support the team.
Requirements
- Bachelor of Arts (BA) degree is required.
- Minimum of 5 years of professional experience in B2B customer service.
- Experience in payroll, benefits, and HR administration is preferred.
- Strong written and verbal communication skills with attention to detail.
- Ability to handle challenging situations empathetically and resourcefully.
- Proven self-starter with ownership and accountability over work.
- Spanish or other second language proficiency is a plus.
