Overview
Associate Customer Service Representative Jobs in United States at Resonance CX Partners
Title: Associate Customer Service Representative
Company: Resonance CX Partners
Location: United States
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.
Employer Industry: Dental Insurance Services
Why Consider This Job Opportunity
- Salary up to $24.19
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to resolve customer inquiries and make a positive impact on member satisfaction
- Work primarily in an office-based environment with minimal physical demands
What To Expect (Job Responsibilities)
- Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
- Prepare adjustments for services not properly processed and ensure follow-up for resolution
- Meet all production, quality, and adherence standards while attending required training classes
- Maintain accurate records, including timekeeping records
- Elevate issues to the next level of supervision as appropriate
What Is Required (Qualifications)
- Must have a High School Diploma or GED
- Minimum of 6 months of customer service experience in a customer-facing role
- Strong written and verbal communication skills
- Ability to handle multiple tasks simultaneously and respond to customer issues promptly
- Ability to maintain composure under stressful and fast-paced conditions
How To Stand Out (Preferred Qualifications)
- Customer service experience in a call-center environment
- Customer service experience in a healthcare-related call-center environment
#DentalInsurance #CustomerService #CareerOpportunity #CompetitivePay #HealthcareServices
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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