Overview
Back Office Support Agent Jobs in Baku, Baku Ekonomic Zone, Azerbaijan at Aceolution
Title: Back Office Support Agent
Company: Aceolution
Location: Baku, Baku Ekonomic Zone, Azerbaijan
Role Overview :
Back Office Support Agents are responsible for handling incoming support tickets from riders and drivers. These tickets may include complaints, requests, trip-related issues, payment concerns, compensation cases, and other service-related matters. The role requires strong communication skills, accuracy in following procedures, and flexibility to support a 24/7 operation based on shift regime.
Key Responsibilities
- Review, categorize, and respond to incoming support tickets from riders and drivers.
- Communicate clearly and professionally in the required working languages.
- Take action based on internal procedures and escalate cases to relevant departments when necessary.
- Process compensation or adjustments where applicable.
- Make outbound calls to clarify or resolve cases when needed.
- Maintain accurate records and documentation in line with company policies.
.
Requirements
- 1–3 years of experience in customer support, back office, or administrative roles.
- Strong organizational and case management skills.
- Ability to follow procedures accurately and manage cases efficiently.
- Flexibility to work in a 24/7 operation, including weekends based on shift regime.
- Proficiency in MS Office (Word, Excel, PowerPoint).
