Overview
Call Center Agent Jobs in Dubai, United Arab Emirates at ASUS
Title: Call Center Agent
Company: ASUS
Location: Dubai, United Arab Emirates
Job Title: Call Center Agent
About the Role:
We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
Duties and Responsibilities:
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
Qualifications:
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call center and customer service with technical support experience.
- Proficient in Microsoft Office.
- Strong multitasking, organizational skills, and attention to detail.
Disclaimer
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