Overview
Call Center Customer Service Representative Jobs in Yerevan, Armenia at Inditronics Pvt Ltd
Title: Call Center Customer Service Representative
Company: Inditronics Pvt Ltd
Location: Yerevan, Armenia
Employment Type: Full-time
Location: Yerevan, Armenia (on-site)
Salary: 150,000 AMD (in hand)
Working Schedule: 5 days a week (flexible based on household availability)
Company Description
Inditronics is a global technology development company specializing in audience measurement and panel operations. We provide end-to-end solutions for media measurement across TV, OTT, and digital platforms. In Armenia, we operate a household panel that provides critical data for the media industry.
Role Description
We are looking for a Customer Call Specialist to join our team in Yerevan. This is a full-time, on-site role.
You will be responsible for making daily calls to panel households (HH) to:
Check device status and connectivity
Confirm agreement status
Follow up on payments
Identify reasons for offline / silent homes
Schedule technician visits when needed
Maintain accurate call logs and daily reports
This is not a sales role. You will help existing households solve technical and administrative issues.
Key Responsibilities
# Responsibility
1 Make daily calls to assigned panel households using a provided list and script
2 Check device connectivity (online / offline / not working)
3 Check agreement status (old / new / no agreement)
4 Check payment status (received / not received)
5 Identify reasons for offline / silent homes and attempt phone resolution
6 Schedule technician visits when phone resolution is not possible
7 Escalate sensitive or unresolved cases to Panel Manager
8 Maintain accurate call logs and submit daily reports
9 Follow up on previous cases to confirm resolution
Qualifications & Requirements
Armenian language: native or fluent (mandatory)
English or Russian: is a plus
Experience in call center, customer support, or field operations is a plus
Patience, empathy, and problem-solving skills
Basic computer skills (Excel, call tracking, reports)
Ability to work Monday to Saturday, with evening hours (when households are available)
orking and responsible
Salary:
Salary: 150,000 AMD (in hand)
