Overview
Call Center Representative Jobs in Miami, FL at Dexian
Job Description:
Job Title: Call Center Agent (Patient Services)
Employment Type: Contract to Hire (90-day conversion potential)
Location: Miami, FL 33126 (Fully Onsite)
Schedule: Mon–Fri | 8:00 AM – 5:00 PM
Job Summary:
We are seeking a Patient Services Call Center Agent to handle high-volume inbound patient calls, assist with scheduling, and provide exceptional customer service in a fast-paced healthcare environment.
Key Responsibilities:
- Manage 70–120 inbound calls daily related to appointments, referrals, and general inquiries
- Schedule, confirm, and follow up on PCP appointments and missed visits
- Route calls to appropriate departments and ensure timely resolution
- Perform outbound calls including reminders, welcome calls, and follow-ups
- Maintain accurate documentation and assist with reporting (e.g., no-shows, daily activity)
- Deliver empathetic and professional support to patients
Qualifications:
- High school diploma or equivalent required
- Prior call center experience required
- Healthcare/medical experience preferred
Required Skills:
- Bilingual in English & Spanish (required)
- Strong communication and customer service skills
- Ability to handle high call volumes in a fast-paced environment
- Ability to multitask and navigate multiple systems
- Strong attention to detail and problem-solving skills
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Pay: $16.00 – $17.00 per hour
Language:
- Spanish (Required)
Work Location: In person
Title: Call Center Representative
Company: Dexian
Location: Miami, FL
Category:
