Overview
Call Center Representative Jobs in Kenya at Influx
Title: Call Center Representative
Company: Influx
Location: Kenya
🟠 About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.
👉 Learn more about us
We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.
If you have experience in any one of the listed backgrounds, please feel free to apply:
🛍️ E-commerce & Fashion
Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
🔧 Installation Services (Voice Support)
Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
📱 Tech & App Support
Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
💳 Fintech
Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
📶 Telecommunications / Mobile Network
Experience in a mobile network or any telecommunications company.
Essential Duties:
- Handle high volumes of customer interactions on phone, email, and chat
- Provide timely and effective support to resolve customer issues
- Deliver a positive customer experience while meeting performance KPIs
- Communicate clearly and professionally with customers and internal teams
- Identify customer needs and offer appropriate solutions
- Take ownership of customer concerns through to resolution
- Build and maintain strong customer relationships
💻 Technical Requirements (BYOD)
- Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
- Intel Core i5 (10th Gen+) | 8GB RAM minimum
- 50–55 Mbps internet speed | Wired, noise-cancelling headset
- Quiet, dedicated workspace
⚠️ Influx never charges fees during recruitment. Official emails come from @influx.com only.
🟠 Ready? Click the link above and apply today!
