Overview
Call Center Specialist – Outbound Jobs in Giza, Al Jizah, Egypt at Uptown October Developments
Title: Call Center Specialist – Outbound
Company: Uptown October Developments
Location: Giza, Al Jizah, Egypt
Company Description Uptown October Developments is a leading real estate company in Egypt, recognized for its flexible design philosophy and custom home solutions tailored to individual client needs. The organization focuses on high-quality delivery, operational efficiency, and long-term value creation for residents and investors. Dedicated to building sustainable urban communities, it integrates modern planning with practical living spaces. Its services span land management, construction, leasing, and related real estate activities, offering a comprehensive end-to-end experience for customers.
Role Description The Call Center Specialist is a full-time, on-site role based in Giza, responsible for serving as the primary point of contact for customers and prospects. Day-to-day responsibilities include answering inbound calls, making outbound follow-up calls, and responding to inquiries about properties, services, and ongoing projects. The role involves documenting customer interactions in the system, updating records accurately, and routing complex issues to the appropriate teams. The Call Center Specialist will handle customer complaints, provide clear and courteous information, and ensure that all interactions reflect the company’s quality and service standards. The role also requires coordinating with sales, leasing, and operations teams to support appointment scheduling, lead qualification, and post-service follow-up.
Qualifications
- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on courteous, solution-oriented interactions.
- Excellent Communication skills, both verbal and written, with the ability to handle high call volumes clearly and professionally.
- Experience in Contact Centers or similar environments, with familiarity in call handling procedures and performance metrics.
- Solid Computer Literacy, including comfort with CRM tools, call center software, email, and standard office applications.
- Ability to work on-site in Giza on a full-time schedule and manage time effectively in a fast-paced environment.
- Strong problem-solving skills, attention to detail, and the ability to remain calm under pressure.
- Previous experience in real estate, property management, or related customer-facing roles is an advantage.
- High school diploma or equivalent required; additional education in business, communication, or related fields is a plus.
