Overview
Customer Success Manager Jobs in Mexico at SysTechCorp Inc
Title: Customer Success Manager
Company: SysTechCorp Inc
Location: Mexico
Looking for a Technical Customer Success Manager
About the role:
As a Customer Success Manager, you will be our customers’ main point of contact for technology matters. Your primary responsibilities include:
· Driving projects which help our markets’ digital business grow (e.g., increasing home mobile app coverage, etc.).
· Leading all our routines with customers and managing day-to-day interactions (e.g., routine stakeholder meetings, periodic business reviews, etc.)
· Serving as the primary post-sale point of contact to develop strong customer advocates within the company.
· Coordinating with our product & engineering, marketing, and guest engagement teams to ensure we prioritize the right digital initiatives with our customers (e.g., internal initiatives vs. customer requests).
· Assuming a consultative role in dealing with technical issues and interpreting application needs.
· Introducing new features or versions of software to customers.
· Managing communications, timelines, and expectations with both customers and internal teams, including influencing decisions and conflict resolution.
Qualifications:
· Computer Science, Engineering Management, Business, or related degree.
· Minimum 5-7 years in a similar position or as a Technical Project Manager / Consultant in technology-related areas in a customer-facing role.
· Proficient level of English, both spoken and written.
· Excellent interpersonal and verbal communication skills to coordinate with franchisees, team members, vendors, and senior management – both technical and non-technical audiences.
· Excellent written communication skills – crafting precise product requirements and writing self-service documentation.
· You are based in LATAM or NA and can work in the country you reside in without visa sponsorship.
Competencies:
· Strong technical background with a solid understanding of Scrum, release management processes, CRM and data analytics platforms.
· Analytical and problem-solving skills to use software / analytics effectively to identify and solve clients’ problems.
· Organizational and time management skills to keep projects on track and manage stakeholders’ expectations.
· Excellent project management skills to start and finish projects successfully.
· Solid understanding of how platform technology works to autonomously manage initiatives.
· You have a strategic mindset and initiative to independently detect, propose, and build solutions to grow our business line in different markets.
We would love if:
· You are familiar with Content Management Systems such as Sanity, feature flag tools like Launch Darkly, and knowledge bases like Confluence.
· You are familiar with API management tools (Postman, etc.).
· Scrum or Agile certifications or PMP titles.
· Background in the Quick Service Restaurants, Food, or FMCG industries.
