Overview
Call Centre Agent Jobs in Riyadh Region at Bevatel
Title: Call Centre Agent
Company: Bevatel
Location: Riyadh Region
- Answer incoming calls and make outbound calls as required.
- Handle customer inquiries, complaints, and requests efficiently.
- Provide accurate information about products, services, and company policies.
- Resolve issues and escalate complex cases to the appropriate department when needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Follow call center scripts, procedures, and quality standards.
- Achieve individual and team performance targets (KPIs).
- Ensure customer satisfaction and professional communication always.
Requirements
Qualifications & Requirements:
- Bachelor’s degree is a plus.
- Previous experience in a call center or customer service role preferred.
- Strong communication and interpersonal skills.
- Perfect command of English (additional languages are a plus).
- Ability to work under pressure and handle difficult situations calmly.
- Basic computer skills and familiarity with CRM systems.
Working Conditions:
- Shift-based work (may include weekends or holidays).
- Office-based or remote work as applicable.
Skills & Competencies:
- Excellent verbal communication.
- Active listening skills.
- Problem-solving abilities.
- Time management and multitasking.
- Customer-focused attitude.
