Overview
Client Experience Manager Jobs in Costa Rica at Cymate
Title: Client Experience Manager
Company: Cymate
Location: Costa Rica
Company Description
Cymate is a leading B2B outreach firm specializing in customized growth strategies for SaaS companies and tech startups across North America and the EU. By leveraging automation and AI, Cymate identifies, engages, and scales opportunities, connecting clients with businesses genuinely interested in their services. Known for delivering results, Cymate ensures projects are completed on time and within budget. Whether building predictable sales funnels or enhancing operations, Cymate provides cutting-edge solutions tailored to meet unique business needs.
Role Description
Cymate is looking for a Client Experience Manager (CXM) to own the end-to-end client relationship from onboarding through renewal. This is not a technical or campaign management role. Your job is to make every client feel heard, supported, and confident that Cymate is delivering on its promise.
You will be the first friendly face new clients see and the consistent touchpoint throughout their engagement. When problems arise, you are expected to resolve them directly. You’ll learn our process, our tools, and our policies well enough to handle the majority of client issues on your own. Whether that’s tracking down a missing report, clarifying campaign timelines, coordinating a change request, or walking a client through what to expect. For the small number of issues that require technical or strategic expertise beyond your scope, you’ll know exactly who to bring in and you’ll follow through until the issue is closed. You are the client’s advocate inside Cymate.
Qualifications
- Strong expertise in Customer Satisfaction and Customer Experience
- Proficiency in Analytical Skills and data interpretation to track and improve performance
- Exceptional Communication and Customer Service skills, with the ability to handle customer inquiries and concerns professionally
- A background in customer relationship management systems and tools is a plus
- Proven ability to manage multiple projects and prioritize in a fast-paced environment
- Bachelor’s degree in Business, Marketing, Communication, or a related field
- Experience in B2B, SaaS, or technology industries is considered advantageous
