Overview
Travel Services Specialist Jobs in Karāchi, Sindh, Pakistan at Sana Travel & Tours (PVT) LTD
Title: Travel Services Specialist
Company: Sana Travel & Tours (PVT) LTD
Location: Karāchi, Sindh, Pakistan
Company Description Sana Travel & Tours (PVT) LTD is a leading IATA travel agency based in Karachi, providing comprehensive travel services to corporate clients and individual travelers. The company operates multiple implant offices to handle domestic and international travel needs efficiently, supported by associate service partners across Pakistan available 24/7/365. Services extend beyond airline bookings to include land transportation and air charters, enabling end-to-end travel solutions. Sana also works with overseas associates in Dubai, Bangkok, Kuala Lumpur, Singapore, Colombo, and Dhaka to deliver coordinated travel and tour services. The company’s success is driven by fast communication, efficient processes, and a strong commitment to client service.
Role Description The Travel Services Specialist is a full-time, on-site role based in Karāchi, responsible for supporting clients with domestic and international travel planning and execution. Day-to-day tasks include handling flight bookings, hotel reservations, land transportation, and coordinating tour itineraries in line with client requirements and company standards. The role involves responding to customer inquiries, resolving travel-related issues, and ensuring timely communication through phone, email, and in-person interactions. The specialist will collaborate with local and overseas associates to manage complex itineraries, monitor booking changes, and provide accurate travel information such as fares, schedules, and visa-related guidance. This position requires attention to detail, adherence to company policies, and continuous focus on delivering reliable, customer-centered travel services.
Qualifications
- Strong Customer Service skills, including client communication, problem solving, and service recovery.
- Practical experience in Travel Services and Travel Management, with familiarity in booking systems and itinerary coordination.
- Ability to organize Guided Tours and manage structured Travel Arrangements for individuals and groups.
- Knowledge of domestic and international travel regulations, airline policies, and basic visa and documentation requirements.
- Proficiency with reservation and ticketing software (e.g., GDS), MS Office, and email communication tools.
- Excellent written and verbal communication skills in English; proficiency in local languages is an advantage.
- Strong organizational skills, accuracy in data entry, and the ability to handle multiple tasks under time pressure.
- Previous experience in a travel agency or corporate travel environment preferred; relevant certification or diploma in travel or tourism is a plus.
